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Frequently Asked Questions


General Questions

What is American Site Furnishings’ privacy policy?

Read our privacy policy here.

What is American Site Furnishings’ return policy?

Read our return policy here.

What is American Site Furnishings’ cancellation policy?

Read our cancellation policy here.

Purchasing Questions

Who can buy from American Site Furnishings?

Anyone! Our simple online ordering process is designed for businesses, organizations, and individual consumers.

What forms of payment does American Site Furnishings accept?

We accept all major credit cards, checks, wire transfers, and purchase orders.

Does American Site Furnishings charge sales tax?

We do not charge sales taxes outside of Texas, but we collect an 8.25% tax on sales within the state. If your organization is tax-exempt, please enter your certificate number at checkout.

Does American Site Furnishings offer discounts to governments, military, or schools?

Absolutely! We offer a quantity discount to all of our customers. Quantity break discount amounts are shown on each product page. We also have periodic discounts and sales, so don’t forget to sign up for our newsletter in the footer to get the latest information on our products!

Does American Site Furnishings have sales?

Yes. Sign up for our email newsletter in the footer of our website to find out when we are having discounts and sales!

Shipping Questions

Which shipping company does American Site Furnishings use to send products?

Depending on size, weight, and delivery address, your purchase will be shipped via common carrier freight services or UPS Ground, FedEx Ground, etc. We are not able to deliver to PO Box or APO/FPO addresses. All sales requiring motor freight delivery will be FOB Origin, meaning that ownership of goods transfers to the purchaser once the shipment is loaded on the truck for transport.

Will I need any special equipment or delivery services to off-load my shipment from the carrier?

If your order is arriving via common carrier, your shipping/delivery address must be able to accommodate a large delivery truck, including trucks pulling trailers up to 53' in length. Low wires/clearances may create obstacles to delivery. In most cases a team of 3 to 5 people (depending on order size) from your organization will need to remove the shipping crate from the truck and inspect its contents using the packing list. If you have access to a fork lift, it can be used in the off-loading process, but manpower can substitute if equipment is unavailable.

I don’t have a team to help off-load, what can I do with my shipment?

Please notify our customer service at the time of your order if you will require any additional freight services such as lift-gate, residential delivery, inside delivery or two-person delivery. We may be able offer off-loading services for an additional fee, depending on the delivery location. Any additional costs associated with additional freight or delivery services will be made clear before any products are shipped, provided we are made aware of the need.

Will American Site Furnishings ship items to a P.O. box?

Unfortunately, we are not able to deliver to PO Box or APO/FPO addresses.

How long will shipping take?

Items purchased from our Quick Ship category will ship within five business days (does not include weekends or holidays). All other orders typically ship in about two to three weeks. Transit times will vary based on where the shipment is going, but normally take three to five days for addresses in the continental United States.

Product Questions

Where are our products made?

Our products are proudly made in the U.S.A.

Do our products come with a warranty?

Yes, all of our products come with a warranty from the manufacturer. Read the details here.

Do you offer products besides the ones on your website?

If it goes in a park or playground, chances are we can sell it to you. If you have a request for equipment that you can’t seem to find on our website, just give us a call! A sales representative will work with you to find exactly what you’re looking for.

Is assembly required for products purchased through American Site Furnishings?

Yes, our products are generally shipped completely unassembled.

Do you offer installation?

Yes, we are able to provide our customers with an installation team. Installation services need to be purchased and scheduled. Contact us for pricing.

Can I get my business/school/organization’s logo on a bench, table, or receptacle?

Yes, we do offer custom logo services on all thermoplastic designs for an additional fee. Please call us at 1-800-215-9699 to speak to a representative about your organization’s desires.

Contact Us

Contact Information
230 E. Hunt Street, Suite 200
McKinney, TX 75069
Phone: 1-800-215-9699
Toll Free: 1-800-215-9699
Fax: 888-934-6441