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Customer Service
We pride ourselves on upholding the highest standard of customer service. Our friendly staff will make you the top priority with personalized service. We’re a family-owned business, so you’ll always be greeted by a real person at our headquarters in McKinney, Texas, when you call. We’ll always work our hardest to make sure you get exactly what you’ve envisioned for your outdoor space. If we don’t have it on our website, we’ll design a custom product just for you! We know site furnishings are an important investment. You can count on timely and informative communication every step of the way.
Shipping & Delivery
We strive to provide the best shipping option for each project that saves you money and time. Orders will either be shipped by a shipping company like UPS or FedEx or a common carrier trucking company. To find out more about the specifications of common carrier deliveries, visit our Terms & Conditions page. Products normally arrive 3-7 days from the date of departure.
While our products generally ship in the specified timeframe, inclement weather and other uncontrollable circumstances occasionally slow delivery times. In the event of a delay, our customer service team will work tirelessly to keep you updated on the status of your shipment. Two-person deliveries, liftgate services, or inside delivery should be noted at the time of purchase, as these are additional services not accounted for in the regular shipping cost.
Privacy & Security
American Site Furnishings, a division of APC Brands, Inc., does not distribute information regarding customers who have shopped at or visited our website to any third party organizations. We do not sell, trade, rent or distribute our customers' personal information to any third party.
Our website uses an order form for visitors to purchase products and request information and services. We collect users' contact information including, but not limited to, addresses, emails, phone numbers and financial information (such as credit card numbers). Contact information from the order form is used to send orders, information about our company and, from time to time, promotional materials from our partners to our end users.
When partners receive customers' information it will be disclosed as such. The users' contact information is also used to contact customers directly when necessary (i.e., account questions, installation scheduling, etc.). Financial information collected from customers is used to bill for purchased products and services.
Our website contains links to other sites. American Site Furnishings is not responsible for the privacy practices or content of such websites.
We use your IP address to help diagnose problems with our server and administer our website. Your IP address is used to help identify you and your login session. Our site uses cookies to keep track of your login session. We use cookies to deliver content specific to your interests.
Returns & Replacements
No returns are accepted for custom items, shade structures, nor shelters. Only returns of items considered “stock” will be accepted. In the event of a return, it must be approved within 48 hours of your delivery receipt. All returns are subject to a 25% restocking fee, original freight charges, plus any additional shipping and handling charges. For more information on our return policy, visit the Terms & Conditions page.
- No returns on custom items, shade structures, nor shelters. Only accept returns for items considered stock.
- We must approve all returns within 48 hours of your delivery receipt
- All returns are subject to a 25% restocking fee, original freight charges, plus any additional shipping and handling charges
- For more information, visit the Terms & Conditions page
Ordering
Locate the items you would like to purchase or save for later and click the "Add to Cart" button.
Review your items: make sure the configurable and custom options are correct; you can also adjust quantities on the Cart page.
When you have all of the items you wish to purchase in your Cart, click the "Check Out Now" button to proceed.
You will need to provide your shipping, billing and payment information.
Carefully review your final order and click "Place Order."
Payment, Pricing & Promotions
We partner with the cooperative-purchasing groups BuyBoard, HGACBuy, and TIPS/TAPS. Accepted forms of payment are credit card, check, wire transfer, or purchase order. Inquire about financing options through our customer service department by calling 1-800-215-9699.
While no sales taxes are applied to purchases made outside the state of Texas, a sales tax of 8.25% will be applied to purchases within the state. American Site Furnishings offers frequent promotions. Sign up for our newsletter to get updates on sales and promotions straight to your inbox!
Viewing Orders
When you place an order, you may check out as a guest or create an account (suggested method). Creating an account allows you to make future purchases faster and track orders with ease. Simply click the Account button at the top of our website and login to manage account settings and view order details, plus lots of other cool stuff!
Updating Account Information
Login to your Account by clicking the Account button at the top of the screen. Updatable information includes address book, contact information, and wishlist. Please verify that account information is up-to-date before placing new orders.
